Shipping Policy
We want to make sure your shopping experience is smooth from start to finish. Here’s everything you need to know about our shipping process when ordering from within Malaysia.
Shipping Coverage
We currently ship to all states and territories within Malaysia, including Peninsular Malaysia, Sabah, and Sarawak.
Order Processing Time
All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).
You will receive a shipping confirmation email along with a tracking number once your order has been shipped.
Delivery Timeframes
Peninsular Malaysia: 2–4 business days
Sabah & Sarawak: 3–7 business days
Delivery times may vary slightly depending on your location and courier performance.
Shipping Charges
- We are pleased to offer free shipping on all orders, regardless of order value or delivery location within Malaysia. There are no hidden fees or additional charges for standard shipping.
Couriers We Use
We partner with trusted couriers such as J&T Express, Pos Laju, Ninja Van, or other reliable local providers to ensure your items arrive on time and in good condition.
Tracking Your Order
Once your order is shipped, you’ll receive a tracking link via email or SMS. You can use it to monitor your parcel’s status anytime.
Shipping Delays
While we aim for prompt delivery, delays may occasionally occur due to weather, festive season demand, or courier-related issues. We appreciate your patience and understanding.
Incorrect Shipping Details
Please double-check your shipping address before placing an order. We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses provided by the customer.