Exchange Policy
We understand that sometimes an item doesn’t fit quite right, or you simply need a different size. No worries—we’re happy to help you with an exchange.
Eligibility for Exchange
You may request an exchange if:
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The item is unworn, unwashed, unperfumed, and still has its original tag and packaging.
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Your request is made within 7 days of receiving your order.
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The item is not on sale, not part of a clearance deal, or not marked as final sale.
Items Not Eligible for Exchange
For hygiene reasons, the following items cannot be exchanged:
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Socks and innerwear
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Used or washed items
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Items returned without original packaging or tag
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Sale or promotional items
Exchange Process
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Email us at klikmart341@outlook.com or message us via 011-1281 7439 with your order number, item name, and the reason for the exchange.
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Once approved, we will provide you with the return address and instructions.
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You will need to send the item back to us via a trackable courier of your choice.
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Once we receive and inspect the returned item, we’ll send out the replacement or provide store credit (if the requested size or item is unavailable).
Shipping Costs
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The return shipping cost (to us) is borne by the customer.
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We will cover the shipping cost to send the exchanged item back to you (within Malaysia only).
Damaged or Incorrect Items
If you received a defective item or the wrong order, please contact us within 3 days of receiving your package. We’ll arrange a free exchange or full refund for such cases.
Important Notes
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We allow one-time exchange per item/order only.
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Exchanges are subject to stock availability.
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We reserve the right to reject returns that do not meet the criteria above.
Need Help?
If you’re unsure whether your item is eligible for exchange, feel free to reach out!
📧 Email: klikmart341@outlook.com
📱 WhatsApp: 011-1281 7439
We’re here to make things right and keep you happy with your purchase!