Return Policy

We want you to love what you ordered—but if something’s not right, we’re here to help. Please read our return policy carefully before requesting a return.

Return Eligibility
You may return an item if:

  • It is returned within 7 days of receiving your order

  • It is unworn, unwashed, unperfumed, and in its original packaging with tags attached

  • It is not a sale item or marked as final sale

  • You have proof of purchase (e.g., order number or receipt)

Items That Cannot Be Returned
For hygiene and safety reasons, we do not accept returns for:

  • Socks, undergarments, or innerwear

  • Worn, washed, or altered items

  • Items returned without their original tags or packaging

  • Sale, clearance, or promotional items

Return Process

  1. Contact us via email: klikmart341@outlook.com or WhatsApp: 011-1281 7439 within 7 days of receiving your order.

  2. Provide your order number, item name, and reason for return.

  3. Once approved, we’ll send you return instructions and our return address.

  4. Send the item back to us using a trackable courier at your own cost.

  5. Once received and inspected, we will notify you and issue store credit or a refund (depending on the case).

Refund Method

  • Eligible returns will be refunded via store credit or to the original payment method (if applicable).

  • Refunds may take 5–7 working days to process once the return is approved.

Return Shipping Costs

  • Customers are responsible for return shipping fees.

  • We recommend using a trackable shipping method to avoid lost packages—we are not responsible for returns lost in transit.

Cancellation Policy

We understand that sometimes plans change.
Orders can be canceled under the following conditions:

  • Before Shipping:
    If you wish to cancel your order, please contact us within 12 hours of placing the order. If your order has not yet been shipped, we will process your cancellation and provide a full refund.

  • After Shipping:
    If your order has already been shipped, we are unable to cancel the order. In this case, you may proceed with a return after receiving the item, in accordance with our Returns Policy.

  • Custom or Special Orders:
    Orders for customized or special request items cannot be canceled once placed.

To request a cancellation, please email us at klikmart341@outlook.com with your order number and cancellation request.

We will confirm the status and process accordingly.

Faulty or Wrong Items
Received the wrong item or something damaged? We’re so sorry! Please contact us within 3 days of receiving it with a photo and your order number—we’ll sort it out quickly and cover the return shipping if needed.

Need Help?
Got questions? Just reach out!
📧 Email: klikmart341@outlook.com
📱 WhatsApp: 011-1281 7439
We’re happy to help you with anything from returns to sizing.